Practical help when life becomes complicated
Finding the right help can feel confusing and overwhelming. From arranging support at home to organising a Lasting Power of Attorney, I am here to help you work out what is needed and how to go about it.
What do you need help with?
These are the things I am asked about most. If what you need is not here, do call and ask.
About Helen
I'm Helen Lamb, a Registered Independent Social Worker based in Felixstowe. I have worked in adult social care for over 35 years, with older adults and people with learning disabilities, alongside their families and the people caring for them.
I work independently, which means I am not attached to a local authority or a care agency. I work only for you.
More about Helen →Registered with Social Work England (SW10278)
Member of the British Association of Social Workers
Why I started this
In 2010 I qualified as a social worker. Since then I have worked across several local authorities and diverse communities, in frontline community teams, older people’s services, learning disability and autism services, and safeguarding hubs. Each of those roles deepened my commitment to supporting people in a way that genuinely helps. Over the past few years I have wanted to do that work in my own way, offering compassionate and personal support to older people in local communities. I know how hard services can be to access. Some people are reluctant to contact Adult Social Care, and others simply do not know who to contact or where to begin. When my grandmother was living with stage 4 bowel cancer, I moved into her home and cared for her through the last part of her life. I looked after her day to day and coordinated her NHS continuing healthcare. It taught me how demanding that role is, how much it costs a family emotionally and financially, and how hard it can be to find practical advice when you most need it. This journey took on even greater significance earlier this year when I suddenly lost my Mum. It was difficult to navigate both who and what I needed following her death. My Dad was devastated, and he had no idea where to begin with registering her death, arranging the funeral, or any of the paperwork that followed. I was able to step in and do it alongside him. But it made me think about how many older people are left to face all of that on their own. Her passing was a profound moment that made me realise it was time to take the leap and start this new chapter to help others. My aim is to provide the kind of care and advocacy that helps older people feel supported, respected and connected; the type of support I would wish for my loved ones if needed. Hence, the beginning of Practical Life Support and Advocacy. In loving memory of my Mum, Vurda.
How it works
A free phone call
Call me and tell me what is happening. The conversation usually takes around five minutes and there is no obligation. If I am not the right person to help, I will tell you and point you towards someone who is.
A meeting at your home
If you would like to go ahead, I come to you. We talk through what you need, I explain what I can do and what it will cost, and where there is time we begin the work immediately. This meeting is charged at my hourly rate, which I will have explained to you beforehand on the free phone call.
The work
I carry out the work we have agreed and keep you informed as it progresses. I will be in regular contact, by telephone or by calling in to see you, so you always know how things stand and hear about any developments as they happen.
A clear invoice
You receive an itemised invoice showing the date, the time spent, and a description of each piece of work. Payment is due within seven days.
The first step is a free phone call.
About five minutes, no pressure, no obligation. Just a chance to talk about what you need and whether I can help.
Call for a free, no-obligation chat07926 459 559